The Importance of Feedback in Business
Original article published in The Bay Magazine Swansea (Winter 2018)
We believe that feedback is crucial in all business, regardless of the size or nature. It is important to all stakeholders (employees, suppliers, customers, investors, shareholders etc).
Do you always find the time to actively encourage feedback in your business?
It doesn’t always need to be a formal process to become very useful information to your business and employees. Feedback provides people with belonging and purpose, it can increase growth and happiness, it can help unlock change and innovation and can help when a problem needs addressing. It can improve relationships by encouraging dialogue even if it is a difficult conversation at least then it provides an opportunity to resolve it.
At Allchurch & Co we encourage open feedback with our clients so we can continuously improve our client service. We are proud to share what our clients say about us;
“They always explain things to us in plain to understand terms and are always willing to help. It lets us concentrate on making games rather than worrying about our accounts.”
“After the stress of redundancy and securing a new job in a short space of time, Carly and Ellie took the concern and worry out of completing my self assessment tax return. The combination of their knowledge, efficiency, professionalism, and their personal attention provided a first-class service. Carly and Ellie’s customer centric approach is superb.”
“Your firm offers an excellent service in a very timely manner. I have complete peace of mind in knowledge that your managing my accounts.”
“What I had previously thought was a complicated process was made easy by Allchurch & Co, I was coached through every step and kept fully updated which gave me peace of mind that I was in good hands.”
“I have used Carly and Ellie at Allchurch and Co to complete a tax return in 2016-2017 and 2017-2018 for my small business. They have supplied me with an excellent service. I can rely on both of them to answer any queries promptly throughout the year and my tax return is completed efficiently. They provide a very professional service, I can’t recommend them enough.”
“It is such a pleasure to work with Carly and Ellie- they are extremely professional and always so friendly and helpful.”
“We have been using Allchurch & Co Ltd for almost a year now and have been very pleased with the changes in our systems that they have encouraged us to make. Our record keeping is now more accurate and the workload has been reduced. Help from them is always there when we need it. We would highly recommend them to anyone needing the services of an Accountant.”
“I couldn’t be happier with Allchurch & Co. Carly and Ellie always seem to have time for my many accountancy questions and provide a friendly and professional service.”